tbje Privacy Policy
Your personal information matters to us. This page provides a full explanation of how tbje collects data, what it is used for, and how securely it is stored.
1. Introduction & Scope
This Privacy Policy applies to all users of the tbje platform. It takes effect from the moment you browse our website, create an account, or use any of our services.
1.1 Purpose of This Policy
tbje is a secure and reliable online gaming platform. We treat your personal information with the utmost care and protect it using modern technologies including SSL encryption. The purpose of this policy is to clearly inform you about what data we collect, how we use it, and what steps we take to keep it safe.
1.2 Consent
By using our platform, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our services and contact our support team.
2. Data We Collect
tbje collects only the information necessary for operating the service, ensuring security, and improving the user experience.
2.1 Registration & Identity Information
When creating an account, we collect the following information:
- Full name
- Date of birth (for age verification — only users aged 21 or above may register)
- Email address
- Mobile number
- Password (stored in encrypted form, never readable in plain text)
2.2 Financial Transaction Information
We collect payment-related information to process your deposits and withdrawals. bKash, Nagad, and Rocket are used as payment methods on the tbje platform. Transaction records made through these mobile wallets are stored securely in our system.
- Mobile wallet number (partial — the full number is not stored)
- Transaction amount and date
- Transaction reference number
2.3 Automatically Collected Information
When you use our website, certain information is collected automatically:
- IP address
- Browser type and version
- Device type (mobile, tablet, desktop)
- Page visit time and duration
- Cookie and local storage data
- Referral source (where you came from before reaching our site)
2.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we track your play history, bet amounts, win and loss records, and session duration.
3. Purpose of Data Use
tbje uses your information only for legitimate and necessary purposes. Those purposes are clearly set out below.
3.1 Account Management
Your information is used to create, verify, and maintain your account. This data is essential for login, password recovery, and account security.
3.2 Transaction Processing
This information is needed to process your deposit and withdrawal requests and to keep financial records accurate. tbje follows this process for deposits of at least ৳500 and withdrawals of at least ৳1,000.
3.3 Customer Service
To resolve your issues through our 24/7 live chat and email support, our support team may view your account information.
3.4 Security & Fraud Prevention
We monitor your login activity to protect your account from unauthorised access and to maintain platform security.
3.5 Responsible Gaming
Your gaming habits are monitored to identify unusual or harmful patterns, and support is provided where needed.
3.6 Platform Improvement
We analyse overall user experience to further improve the quality of our services. This information is used in fully anonymised form.
4. Cookies & Tracking Technologies
tbje uses cookies and similar technologies on its website. These make your browsing experience smoother and more personalised.
4.1 Essential Cookies
Without these cookies, the website cannot function properly. They are used to maintain login sessions, verify security, and remember your preferences.
4.2 Performance Cookies
These cookies help measure which parts of the website are used most and identify technical issues. The data collected is aggregated and cannot directly identify you.
4.3 Cookie Control
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause some services to not work properly.
5. Data Sharing with Third Parties
tbje never sells your personal information to third parties. However, data sharing may be necessary in certain specific situations.
5.1 Payment Service Providers
We work with mobile financial services such as bKash, Nagad, and Rocket to complete your transactions. These services are governed by their own privacy policies. We share only the information necessary to complete a transaction.
5.2 Technology Partners
Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others supply games on the platform. Only the minimum information needed to manage gaming sessions is shared with these partners.
5.3 Legal Obligations
We may be required to provide information in response to valid requests from legal authorities, court orders, or applicable law. In such cases, we will make every effort to notify you within the limits permitted by law.
5.4 Business Transfers
In the event of a company merger, acquisition, or asset transfer, user data may be transferred to the new ownership. If this occurs, we will notify you in advance and the standards of this Privacy Policy will be maintained.
6. Data Security Measures
tbje follows industry-standard security technologies and practices to protect your data.
6.1 Encryption
Our entire website and application is secured with SSL encryption. This means that information exchanged between your browser and our servers cannot be read by third parties.
6.2 Access Control
Your personal information can only be accessed by staff members who need it for their work. All our staff are bound by strict confidentiality agreements.
6.3 Server Security
Our servers are housed in secure data centres. We prevent unauthorised access through regular security audits, firewall protection, and intrusion detection systems.
6.4 Response to Security Breaches
In the event of a security breach, we will notify affected users as quickly as possible and take immediate steps to minimise any damage.
7. Data Retention Period
7.1 Active Accounts
While your account is active, we retain all your information. This is necessary for providing services and keeping your account secure.
7.2 After Account Closure
After an account is closed, financial transaction records are retained for a defined period to meet legal and regulatory requirements. Once that period ends, the data is securely deleted or anonymised.
7.3 Backup Data
Some data may remain in system backups for an additional period. However, backup data is not accessible for general use and is automatically deleted at a scheduled time.
8. Your Rights & Controls
You have the following rights over your personal information on the tbje platform.
8.1 Right to Access
You may request to see what information we hold about you. We will provide that information within a set timeframe.
8.2 Right to Correction
If any of your information is incorrect, you may request a correction. This can be done through your account settings or via the support team.
8.3 Right to Deletion Request
In certain circumstances, you may request that your data be deleted. However, some information may be required to be retained for a defined period for legal or regulatory reasons.
8.4 Right to Object to Processing
You may object to your data being processed for specific purposes, such as marketing communications. We will respect your preference.
9. Protection of Minors
The tbje platform is intended solely for users aged 21 or above. We do not knowingly collect any personal information from minors. Age is verified at the time of account registration, and if there is reason to suspect a user is underage, the account is suspended immediately.
If we hold any information that was unknowingly collected about a minor, it will be deleted immediately and the associated account will be closed.
10. Policy Changes & Updates
10.1 Notice of Changes
We may update this Privacy Policy from time to time. If there are any significant changes, we will send a notification to your registered email address and clearly note the change on the website.
10.2 Periodic Review
We recommend that you review this policy from time to time. Continued use of the tbje platform after an updated policy is published will be considered acceptance of the new terms.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us.
Live Chat
For quick assistance, use our 24/7 live chat support. Support is available in both Bengali and English.
Data Protection Request Process
For any formal request related to your data (to access, correct, or delete it), please contact us from the email address registered to your account. After verifying your identity, we will process your request as quickly as possible.