Frequently Asked Questions
Answers to all your questions about tbje
VIP, login, withdrawal and slots — find detailed answers to any question you have on tbje's complete FAQ page.
tbje FAQ — All the details in one place
Whether you are new to tbje or a returning player, small questions often come up — how do I get VIP cashback, how do I log in on a new phone, how long does a withdrawal take, is there a demo mode for slots? This page organises all the answers across four sections so you can quickly find the information you need. Every answer is written based on tbje's actual rules and information — clearly and without any unnecessary complexity.
VIP Program
tbje has three VIP levels — Bronze, Silver and Gold. Bronze members get up to 0.4% cashback per week, Silver up to 0.8%, and Gold up to 1.2%. The higher the level, the better the cashback rate and the more exclusive benefits you receive.
Cashback is calculated each week based on your gaming activity. It is credited directly to your account at the rate corresponding to your current level. You can either withdraw this amount separately or use it to place more bets. The exact date and time of cashback payments can be seen on your dashboard.
Your VIP level depends on your consistent gaming activity. The more regularly you play and keep your account active, the sooner you can move up to the next level. There is no publicly stated cutoff, but active players naturally progress upward. Contact support via live chat for the latest details on your status.
At the Gold level, weekly cashback can reach up to 1.2%, which is the highest among all three tiers. Gold members also get priority access to exclusive promotions and offers, may receive invitations to special events, and enjoy dedicated support. Contact live chat for specific details.
If your account is inactive for an extended period, your VIP level may change. Playing regularly allows you to maintain your current level. For details about your current VIP status and the conditions for keeping it, speak with the tbje support team via live chat — they are always ready to help.
Account & Login
To sign up at tbje you generally need your mobile number, a preferred username and a strong password. Make sure you are at least 21 years old. Registering with accurate details makes account verification easier if any issue arises later and ensures smooth payment access.
When logging in from a new device, an extra verification step may appear for security reasons. An OTP or verification code may be sent to your registered mobile number. If you do not receive the code or keep having trouble logging in, contact support via live chat or at [email protected] — the support team is ready to resolve it quickly.
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and a reset link or code will be sent to you. Use the code to set a new password. Your password should be at least 8 characters long, and a mix of letters, numbers and special characters will keep your account more secure.
Yes, some details can be updated from your account settings. However, changes to payment-related or identity verification information may require support assistance. Before making any changes, confirm with the support team via live chat to avoid any issues with future payments.
A strong password should be at least 8 characters long and include a mix of uppercase and lowercase letters, numbers and at least one special character (such as @, #, !). Avoid using your name, date of birth or simple words as a password. Never share your password with anyone.
No, only one account per person is permitted. Attempting to open multiple accounts may result in all accounts being suspended and bonuses being cancelled. If you cannot access your existing account, contact support for help — the issue can be resolved without opening a new account.
Withdrawal Questions
The minimum withdrawal amount at tbje is ৳1,000. You can withdraw via bKash, Nagad or Rocket. The withdrawal method must be registered under the same name as your account. Providing the correct number and details makes the process fast and hassle-free.
After a withdrawal request is approved, funds typically arrive in your bKash, Nagad or Rocket account within 15 minutes to 2 hours. During peak times or for a first-time withdrawal, it may take slightly longer. Contact support if there is an unusual delay.
To withdraw winnings from a bonus, a 10x wagering requirement must be met — on the bonus amount only, not the deposit. For example, if you receive a ৳1,000 bonus, placing ৳10,000 in bets completes the wagering. After that, the bonus winnings become eligible for withdrawal in the normal way.
Yes, it is normal for a withdrawal to show as "Pending" while it is being processed. After the tbje team verifies and approves the request, it is sent to the payment channel. This usually completes within 15 minutes to 2 hours. If it remains pending longer than that, contact live chat.
When a withdrawal is cancelled, the reason is usually shown in your account or notifications — for example, an incorrect mobile number, incomplete verification or an unmet wagering requirement. Resolve the issue and submit the request again. If you are unsure of the reason, the support team can help.
Slots & Jackpot
RTP, or Return to Player, is a statistic — the average percentage of total bets that a game returns to players over a long period. For example, an RTP of 96% means that on average, ৳96 out of every ৳100 wagered is returned to players over the long run. However, RTP does not guarantee short-term results — it is an average figure, not a guarantee of individual wins.
Many slot games offer a demo or free play mode where you can get a feel for the game without using real money. However, any winnings in demo mode are not credited to your real account. It is a good habit to try the demo before playing with real money to understand the game's features, bonus rounds and flow.
If you are playing on a smaller budget, choose slots with a lower minimum bet so you can play for longer. Low-volatility slots pay out smaller wins more frequently. With a larger budget you may consider high-volatility games, which offer the chance of bigger prizes but with longer gaps between wins. Always play within your limits.
Free spins are usually available in two ways — automatically when specific scatter symbols appear during gameplay, or through special promotions on the platform. Not all slots include a free spins feature. Before starting a game, check its info page for a feature list — it will state whether free spins are included.
Jackpot slots have a special prize pool that grows over time. In a progressive jackpot, a small portion of bets from many players accumulates to build a large prize. The jackpot is won by hitting a specific combination or winning a bonus game. Jackpot wins are rare but can be life-changing.
Volatility refers to how often and how large the wins in a slot tend to be. High volatility means less frequent but larger wins; low volatility means more frequent but smaller wins. Medium volatility falls in between. Consider which level suits your playing style and budget before you start.
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